24/7 Support für PostgreSQL
Support-Verträge für Ihre PostgreSQL Datenbanken
2ndQuadrant bietet 24/7 Problemlösungs-Support für Systeme im Produktiveinsatz. Sollte PostgreSQL zerbrechen, bringen wir Ihre System schnell wieder in gang. Unsere klaren, Service Level Agreements sind praxisorientiert; es sind unbegrenzte Vorfälle enthalten. Unser Support erfolgt aus Europa, USa und Australien in einem Workflow, der "der Sonne folgt".
| Community PostgreSQL | 2ndQuadrant Produktiv-Support | |
|---|---|---|
| Wissensdatenbank | No1 | Ja |
| Web Ticket System | No1 | Ja |
| Software Updates | Nein1 | Ja |
| Security alerts | Nein1 | Ja |
| Technical alerts | Nein1 | Ja |
| Release lifetime | 5 years | 7 years |
| Operations hours | Volunteers1 | 24/7 |
| Named contacts | Volunteers1 | 5 |
| Severity 1-2 | Volunteers1 | 24x7 Phone, 1 hour response |
| Severity 3-4 | Volunteers1 | Email/Web Next Business Day |
| Number of incidents | Volunteers1 | Unlimited |
| Severity 1-2 hot fix | Volunteers1 | Ja |
| Annual Fee | N/A | EUR 3,000 pro server2 |
Notes:
1. Community based updates and support of PostgreSQL
2. One PostgreSQL Server = One PostgreSQL instance (unlimited CPU sockets)
Why 2ndQuadrant Support for PostgreSQL?
With commercial software, support often isn't optional, which can result in it being low quality because there is no possibility of avoiding the cost or choosing alternative suppliers. "Support" means if you are really stuck you have someone to call, though to many people that means getting told "Yeh, its a bug. We already know".
2ndQuadrant provides 24x7 software support where we actually fix bugs, not just tell you about them and what the workaround is. Support is optional, so we expect to have to give a quality service: we make sure we're there when you need us and that we have the skills to solve your problems.
2ndQuadrant support is staffed by PostgreSQL developers and contributors. We don't mean we employ a handful of the top guys, we mean that when you call us, a noted PostgreSQL expert/developer/contributor will actually respond, personally. And if they can't help, we'll mobilise more people until we can. We don't have Level 1 staff as call handlers and we don't rely on Google for our expertise.
2ndQuadrant is a large and growing business with a worldwide presence. Whenever you call you'll get someone working their day shift. There are many of us, so nobody needs to work nights or public holidays to make this work. No jumping out of bed. Awake, trained and motivated people to help you when you're in trouble, backed by a larger team with broad experience and precise technical knowledge.
2ndQuadrant isn't a venture capital driven business. We don't have huge loans to repay and aggressive sales targets. We're developers and technical experts, who use the funding from support to add even more value to PostgreSQL. So our support is reasonably priced and aims to covers the costs of being available to solve your problems.
